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FAQ

Do you deliver?

We offer delivery 7 days a week, 12-6pm, through UberEats and DoorDash.

 

When will my order be ready for pick-up?

Orders are ready for pickup the day after you place an order. If you would like to pick up your order earlier or on another day, please call us at 250-590-3262. 

 

I need to make a change to my order.

If you need to edit your order, change your billing information, or cancel your order, please email or call us at 250-590-3262.

 

I received the wrong items in my order.

Please email us at info@dumplingdrop.ca with your order number or call us at 250-590-3262. We will take care of the issue as quickly as possible.

  

My dumplings seem to be stuck together. What should I do?  

While dumplings are frozen, we recommend giving them a good whack on the edge of a hard surface (such as a counter or table) or dropping them on the floor while still in the bag to help them separate. This will prevent them from sticking together.

  

Do you offer gluten-free options? 

 At this time we do not have gluten-free options available. We are hoping to make this possible in the future!

  

Do your dumplings contain nuts?  

While our dumplings and sauce do not have nuts added to them, please note that because we are a small kitchen, do note there is possibility for cross-contamination.

 

Do you offer catering?  

Please contact us at info@dumplingdrop.ca with any catering requests at least 2 weeks before before the date you’d like to host your event.

 

CAN’T FIND AN ANSWER TO YOUR QUESTION? EMAIL US AT INFO@DUMPLINGDROP.CA AND WE WILL GET BACK TO YOU AS SOON AS POSSIBLE.

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